1Why is my credit card payment not going through?
Check that the card number, card name and expiry date is entered exactly as it is on the front of your card. Check that your 3 digit CVC number on the back of the card is also entered correctly. If you are still having problems please Contact Us.
2What is your returns policy?
Please refer to the link titled Returns policy.
3Where do you deliver?
We deliver anywhere in South Africa.
4What shipping methods are available?
Local Courier service (JHB, PTA, DBN & CPT).
National courier service to all provinces.
5How long will it take to get my package?
Once payment reflects the following times will apply:
Local courier: Ship next day availability dependent. (24-48 Hours)
National courier: Ship next day availability dependent. ( 2 to 7 Days)
6How do I place an order?
1. Once you have chosen a product, click “Add to basket“
2. In the right top corner select “Your cart”, then “View basket” or click on “Check out”
3. Confirm shipping method under “Basket totals”
4. Click on “Proceed to checkout” or should you wish to add something on your order then click on “Back to Shopping” to add more stock to your order.
5. Once you are done shopping click on “Proceed to Checkout”
6. Fill in your details under the “Billing details”
7. You will be able to create an account here but it is not necessary. It will however save your contact details for future use to expedite your future use of this website.
8. You can change your shipping method by selecting one of the options available.
9. Choose your payment method by clicking on one of the options available. The most secure and fastest way is PayFast
10. Complete your order by clicking on “Place order”
11. Confirmation will be sent via e-mail to inform you of your purchase made on this website.
7Who should I contact if I have any queries?
E-mail info@infinityza.co.za for assistance
Call our Head Office at +27 (0) 728 752 374 for assistance